Research Symposium

BIO

I’m from Miami, FL. My career goals are unknown to me at the moment, but as soon as I figure that out I’ll be sure to update this.

Investigating Skills and Knowledge Required to Develop Mobile Performance Support Systems (MPSS) in North American Companies

Abstract

Mobile Performance Support Systems (MPSS) are programs,devices, and resources implemented in companies and organizations to improve job performance. In this
project, we conducted qualitative data
analysis with five individual interviews with NVivo12. The five interviewees were: a training coordinator from the U.S. Coast Guard, an instructional designer from a large international medical software and devices company, the Senior Manager of Learning Innovation from a home improvement business, a senior eLearning developer and project manager from an international restaurant franchise, and an instructional manager from a pharmaceutical manufacturing company. We reviewed transcripts, generated codes, and grouped codes into themes. While coding, we followed the research question, “What skills and knowledge are needed to design and develop MPSS in North American companies and organizations?” We each coded independently and developedcodebooks with code names, criteria, and
examples. Then we compared the similarities and discussed the differences in the codes. Finally, we developed themes and identified thepreliminary results about skills and
knowledge needed to design and develop an MPSS.

Keywords: Mobile Performance Support System