Research Symposium

BIO

My name is Ciera Merritt and I am from Jacksonville, Florida. I am a first-year Environmental Science Major here at FSU. I am particularly interested in endangered animals and hope to eventually work for the government to help more species become federally protected. My current in the Department of Institutional Research has allowed me to explore another one of my interests in the world of public administration, to compliment my love for the environment.

Are We the Champions? Determining How to Measure Effectiveness in Institutional Research

Abstract

The Primary purpose of Institutional research is to analyze and collect data under certain focuses such as student admissions, and financial aid. In reviewing the data and statistics, the department is able to make executive decisions that affect the overall progression of the institution. In this study, various sources were accumulated as a way to get a better understanding of performance measurement as well as performance management. Answers were then pulled, answering the question of the most effective methods to measure performance. This was then followed by focus groups of five different units in the office. Based on their responses, recommendations were then pulled in effort to build a more efficient Institutional Research office. Measuring performance is important because it allows a department to see where it needs to improve as well as a means to measure success in an office. This project uses a literature review, as well as department feedback from conducted focus groups, to find out where our Institutional research office here at FSU needs to improve.

Keywords: Performance, Measurement, Effectiveness