Research Symposium

BIO

Hanna Perry is a second-year student at Florida State, pursuing a double major in English Literature and Environmental Science. Originally from Orlando, Hanna's research endeavors focus on the nexus between religious motivations and psychology, as well as delving into the organizational structures of nonprofit entities.

Faithfulness Can't Guarantee Retention: Studying Emotional Labor Effects on Religious Leader's Turnover Intention

Abstract

While religious nonprofit workers often report high job satisfaction and a strong sense of purpose, driven by their faith and service to others (Ghazzawi, 2016), the specific challenges they face in managing emotional labor remain underexplored. Emotional labor, as defined by Grandey (2000), is the process of managing feelings and expressions to fulfill the emotional requirements of a job. In the context of pastors, this may involve suppressing negative emotions or expressing positive emotions even when not genuinely felt, to meet the expectations of their congregations and communities. This research delves into this understudied area, investigating how emotional labor interacts with religious motivations and organizational practices to influence turnover intentions among pastors in religious nonprofits.

Keywords: Nonprofit, Turnover, Emotional Labor