BIO

Hello, my name is David Massengale and I'm from Winter Park FL majoring in finance here at FSU. I plan on attending graduate school here at FSU as well in the Master's of Finance (MSF) program. My research interests are in technology, finance, and real estate and I would like to become a financial analyst or advisor at a financial firm in the future.

Investigating the Knowledge and Skills to Develop Mobile Performance Support Systems (MPSS) in North American Companies

Abstract

Mobile Performance Support Systems (MPSS) are programs, devices, and resources implemented in companies and organizations to improve job performance. In this project, we conducted qualitative data analysis with five individual interviews with NVivo12. The five interviewees were: a training coordinator from the U.S. Coast Guard, an instructional designer from a large international medical software and devices company, the Senior Manager of Learning Innovation from a home improvement business, a senior eLearning developer and project manager from an international restaurant franchise, and an instructional manager from a pharmaceutical manufacturing company. We reviewed transcripts, generated codes, and grouped codes into themes. While coding, we followed the research question, “What skills and knowledge are needed to design and develop MPSS in North American companies and organizations?” We each coded independently and developed codebooks with code names, criteria, and examples. Then we compared the similarities and discussed the differences in the codes. Finally, we developed themes and identified the preliminary results about skills and knowledge needed to design and develop an MPSS

Keywords: MPSS, Instructional Design, Data Analysis, Codebook